Customer Care

If you are unable to find the information to answer your question or if you are interested in being an ADVANTEX merchant, please contact our Customer Care. Our representatives will be pleased to assist you.

CIBC ADVANTEX Benefit Offline Customer Care:

Call 1-800-249-3415 (Monday through Friday from 9:00 a.m. to 6:00 p.m. EST) to speak personally with a Customer Care Representative

In Toronto call 416-322-7660 or fax 416-481-5692

CIBC Aerogold Account Questions

Lost or stolen CIBC Aerogold cards, and changes of address, must be reported to the CIBC VISA Centre: 1-800-465-4653.

Air Canada Aeroplan Account Questions

Aeroplan customer service for booking reward travel and for general inquiries:
1-800-361-5373